At Milnox, we are committed to providing high-quality products and a smooth shopping experience. If you face any issue with your order, our Return & Exchange Policy is here to support you.
1. Return & Exchange Duration
You can request a return or exchange within 7 days of delivery.
2. When Can You Request a Return/Exchange?
You are eligible for a return or exchange if:
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You received the wrong product
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The item is damaged or defective
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You received the wrong size or color (if applicable)
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The product is different from the website description
3. Items Not Eligible for Return
The following items cannot be returned or exchanged:
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Customized or personalized products
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Used, washed, or customer-damaged items
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Sale / clearance items
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Items without original packaging or tags
4. How to Request a Return (Simple Steps)
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Send us your order number on WhatsApp.
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Share clear pictures of the issue.
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Our team will verify within 12–24 hours.
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You will receive product pickup/courier instructions.
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After product review, your exchange or refund will be processed.
5. Refund Policy
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Refunds are issued through the original payment method.
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Refund processing time: 3–7 working days.
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Delivery charges are non-refundable (except if the product was wrong or damaged).
6. Exchange Charges
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Wrong / damaged / defective items — Free exchange
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Size exchange (customer mistake) — Two-way delivery charges apply
7. Contact for Returns
For any return or exchange request:
Need help?
Contact us at info@milnox.com for questions related to refunds and returns.